We promise, our customer service will rock your frock off!
Ordering, Promos and official stuff
How do I know you are a legitimate business?
Our ABN is 95 929 160 588. Our registered trading name is FROCK YOU. You can also view our testimonials to see how wonderful we are! And if you’re happy with your items, the service you received, or are just a loyal Frocker, please write in and tell us, and we’ll publish it on the site for all to see! Aaw!
All prices displayed are in AUD, and include GST. Please see below for information on returns and refunds.
Are you an environmentally-friendly company?
We are as green as can be, doing everything from using recyclable packaging and bags and limiting the use of paper, to offsetting all our flights. We hope you can appreciate our efforts!
How do I place an order?
Browse the store, adding items to your cart, and when you are finished, choose Checkout. Submit any promo codes you may have in the “promotion code” box, add your details (if you’ve shopped before you can login and they’ll automatically display) and choose your payment method. Simple!
Please note that if you pay by PayPal you MUST return to the FrockYou site to confirm your order. Choosing Credit Card will take you to a secure payment screen where you can enter your details – please be patient and wait for the screen to update – double clicking may induce multiple charges to your credit card! Clicking “Bank Deposit” or “Money Order” automatically places an order – please see below for further details on these payment methods.
If your order has been correctly placed, you’ll receive an email saying “Your Order has been received”. You also receive an email when your order is processed, and shipped, so it’s super-easy to keep track of!
What will be in my parcel?
All items are kept in their original plastic packaging where possible, however for labels who don’t wrap their items, we pop them safely in a reuseable, eco-friendly plastic bag. If applicable, we’ll pop in catalogues or other info on the label/s you have purchased. We don’t waste paper printing out invoices, as you have an e-record of your order (and so do we). If you do need a hard copy, please let us know and we’ll include it in your parcel.
How do I use a discount code?
If you sign up to our newsletter, you’ll receive an email straight back with an ongoing 10% discount code. You can enter this code, or any other promotional code that you may have found, in the ‘promotion code’ box during checkout, and then press ‘submit’. Everything in your cart, and anything you then add to it, will then display the discounted price so you know exactly how much you’re up for before you head through checkout!
Please note: ALL promotional codes must be entered into the ‘promotional code’ box when you place your order. If you forget, we cannot under any circumstances give you the discount at a later date!
I’m trying to use a discount code but it’s not working!
Firstly, please make sure it’s spelled correctly! If you haven’t made a typo, please check the expiration date of the code, from wherever you sourced it. Our 10% member discount is ongoing and never expires (sign up to the newsletter here to get your code!), however special offers through magazines, newsletters and other websites will have a limited time span, so please check!
Remember, you can only use one promotional code per order!
I can’t login to my account!
Ensure you have actually created an account with us – that is, placed an order and entered your name, delivery details, created a password etc. If you have only signed up to the newsletter you have not yet created an account or password and all you’ll need to do is click ‘Register Now’ during checkout to enter your details. Once you’ve done this once, these details will remain in our system and you won’t need to enter them each time you go through checkout!
If you can’t remember your password, simply choose the ‘forgot your password’ link at the login page, and it will be emailed to you. Please make sure you’re using the same email address that you registered with!
I got an error message when I tried to pay! What happened?
If you get an error message during checkout, most likely it means your order has still been placed, so please call us on 0439 353 645 during business hours to check, or email info@frockyou.com.au. Don’t fret, it’s most likely something we can fix easily! There’s any number of reasons why you might be getting errors (your computer security settings, heavy traffic on the site) but we promise we’ll fix it for you!
Please note during periods of heavy traffic (like our awesome sales) the site may be slower than usual, and occasionally items will sell out just as you’re trying to purchase them! If any of this happens, we will notify you immediately.
If you have any queries regarding placing your order, please phone 0439 353 645 during business hours or email info@frockyou.com.au anytime. We’re here to help!
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